topic Re: no boradband since 09:30 on 16/5 rough idea to attend openreach in Broadband

no boradband since 09:30 on 16/5 rough idea to attend openreach

Nathan1972 — Sat, 18 May 2024 10:59:42 GMT

so now into the third day with no broadband, it was identified as external and had a text from openreach at this time, but still nothing and no updates, anyone know how long to openreach take on average to review ? i am know as the weekend is not thier "working days" not likely to hear anything until Monday, but is making working from home very challenging.

Re: no boradband since 09:30 on 16/5 rough idea to attend openreach

TimmyBGood — Sat, 18 May 2024 11:32:09 GMT

@Nathan1972 wrote:

anyone know how long to openreach take on average to review

Openreach reports to Ofcom that they meet their national target of a two working day fix for around 85% of faults. Obviously some can take considerably longer: where difficult to reach overhead or underground cabling infrastructure is involved, for example.

Re: no boradband since 09:30 on 16/5 rough idea to attend openreach

Daniel0210 — Sat, 18 May 2024 11:37:05 GMT

@Nathan1972

As you've probably gathered working from home brings no benefits in respect of fault repairs as Sky Broadband is a domestic service. See the below link which explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).