topic Ongoing Internet connection problems in Broadband

Ongoing Internet connection problems

misslincs — Sat, 18 May 2024 10:42:35 GMT

Every day my Sky Broadband is dropping out, I cannot use my Sky Tv either, rang Sky who advised can't find a problem, but as of today I am still having the same problem, I have a life line connected to my Sky Talk line too and this cannot dial out ever. I have only had this connection problem since my broadband package was changed to a lower priced one, am sure Sky are behind this.

Re: Ongoing Internet connection problems

Tom-W19 — Sun, 19 May 2024 08:10:22 GMT

Hi @misslincs

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Ongoing Internet connection problems

Lisa-P1987 — Tue, 21 May 2024 11:30:34 GMT

Thanks for chatting to us @misslincs . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks