https://helpforum.sky.com/t5/Broadband/New-broadband-hub-showing-orange-light-for-internet-and-no-light-for-power/m-p/4645153#M395213 <P>I received my broadband hub on 15th may and activation date was 17th may. I connected the hub to my open reach mastersocket 5C&nbsp; via black cable. But internet is still orange and power shows no light with wifi being green. In the booklet with the hub it says to use the grey wire but it doesn't connect to my wifi socket of openreach. I do have another socket besides the openreach where the grey wire fits but still it shows no green light for internet. Can someone please help. Thanks&nbsp;</P> Sat, 18 May 2024 09:46:37 GMT nattasha30 2024-05-18T09:46:37Z https://helpforum.sky.com/t5/Broadband/New-broadband-hub-showing-orange-light-for-internet-and-no-light-for-power/m-p/4645153#M395213 <P>I received my broadband hub on 15th may and activation date was 17th may. I connected the hub to my open reach mastersocket 5C&nbsp; via black cable. But internet is still orange and power shows no light with wifi being green. In the booklet with the hub it says to use the grey wire but it doesn't connect to my wifi socket of openreach. I do have another socket besides the openreach where the grey wire fits but still it shows no green light for internet. Can someone please help. Thanks&nbsp;</P> Sat, 18 May 2024 09:46:37 GMT https://helpforum.sky.com/t5/Broadband/New-broadband-hub-showing-orange-light-for-internet-and-no-light-for-power/m-p/4645153#M395213 nattasha30 2024-05-18T09:46:37Z https://helpforum.sky.com/t5/Broadband/New-broadband-hub-showing-orange-light-for-internet-and-no-light-for-power/m-p/4645770#M395327 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4055650">@nattasha30</a></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P> <P>Just look out for the chat bubble to start the conversation.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sun, 19 May 2024 07:46:19 GMT https://helpforum.sky.com/t5/Broadband/New-broadband-hub-showing-orange-light-for-internet-and-no-light-for-power/m-p/4645770#M395327 Tom-W19 2024-05-19T07:46:19Z