topic Re: Change appointment for Sky engineer in Broadband

Change appointment for Sky engineer

EmmaT3 — Fri, 17 May 2024 14:17:14 GMT

Hello,

I have tried for a week now to change my Sky engineer appointment; the change request is being acknowledged but not confirmed. I have tried calling (been on hold for 10 mins, spent a fortune and got eventually disconnected), and sending an email (automatically acknowledged but didn't get any reply). Anything else I can do? Any help appreciated.

Thank you,

Emma

Re: Change appointment for Sky engineer

Daniel0210 — Fri, 17 May 2024 14:22:50 GMT

@EmmaT3

See this link… note the £25 charge if you're cancelling giving little notice

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment

It's worth mentioning that Sky don't use email for general communication.

Re: Change appointment for Sky engineer

EmmaT3 — Fri, 17 May 2024 14:25:19 GMT

Hello,

Thank you for your reply. I have done this twice now, I have only received an automatic acknowledgement but the request is not being actioned. I have also tried the message function to get in touch with someone but it appears to be currently unavailable.

Thank you,

Emma

Re: Change appointment for Sky engineer

Daniel0210 — Fri, 17 May 2024 14:28:09 GMT

@EmmaT3

You may need to persevere on the phone. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number (03 calls are normally inclusive on most non Sky networks)
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

Re: Change appointment for Sky engineer

EmmaT3 — Fri, 17 May 2024 15:44:12 GMT

Thank you, I will keep trying on the phone then.

Thank you for your help,

Emma