topic Unreliable Broadband in Broadband

Unreliable Broadband

James20001 — Fri, 17 May 2024 14:24:57 GMT

Hi,

over the last few months the Broadband and regularly drops out (daily) but normally reconnects after a few minutes.

The last couple of days things have become worse with prolonged periods of intermittent service.

i have reset it, and run a check on the website.

currently we have two green lights (first and third from the left) and flickering orange or no light in between.

any advise gratefully received.

Re: Unreliable Broadband

Tom-W19 — Sat, 18 May 2024 08:32:35 GMT

Hi @James20001

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unreliable Broadband

Mr+Flibbles+86 — Mon, 20 May 2024 08:39:34 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks