topic Broadband WiFi keeps going down in Broadband

Broadband WiFi keeps going down

Janicep45 — Fri, 17 May 2024 13:57:30 GMT

So every so often broadband and WiFi goes down red lights flash on the box I check on sky app to ensure no problems then it goes back to all green then it goes down again I check again it goes back to green Really annoying any help would be great Janice

Re: Broadband WiFi keeps going down

Tom-W19 — Sat, 18 May 2024 08:30:40 GMT

Hi @Janicep45

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband WiFi keeps going down

Tom-W19 — Mon, 20 May 2024 08:31:28 GMT

Hi @Janicep45

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.