topic Broadband Engineer visit in Broadband

Broadband Engineer visit

EthanR — Fri, 17 May 2024 13:02:02 GMT

My sky hub max broadband box was supposed to be installed today and i've been waiting by my window as my buzzer is broken and not seen anyone come to the door or anything from sky or openreach. I have an appointment at 2:30 that i've had to re arrange. I've been up since before 8 and it's now 2pm and no one's still been here yet. I'm going to need to reschedule the engineer visit as now they're late and i shouldn't be charged as i've been up and waiting for it.

Re: Broadband Engineer visit

Daniel0210 — Fri, 17 May 2024 13:08:45 GMT

@EthanR wrote:

My sky hub max broadband box was supposed to be installed today and i've been waiting by my window as my buzzer is broken and not seen anyone come to the door or anything from sky or openreach. I have an appointment at 2:30 that i've had to re arrange. I've been up since before 8 and it's now 2pm and no one's still been here yet. I'm going to need to reschedule the engineer visit as now they're late and i shouldn't be charged as i've been up and waiting for it.

@EthanR

It's now 2:05pm so what time were they due? It was always a possibility they wouldn't be finished in time, or be delayed at an earlier job. By the way, you aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.

Re: Broadband Engineer visit

EthanR — Fri, 17 May 2024 13:08:16 GMT

Oh right sorry i thought it was and i meant i have a different appointment that i've had to move around at 2:30 they were scheduled to come between 8am and 1pm

Re: Broadband Engineer visit

TimmyBGood — Fri, 17 May 2024 13:09:23 GMT

@EthanR wrote:

My sky hub max broadband box was supposed to be installed today

That's not really a thing: what's installed is Openreach broadband infrastructure (where required, particularly for new FTTP)

Typically a Hub is posted out for a subscriber to install themselves on the appropriate Openreach connection.

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Broadband Engineer visit

Daniel0210 — Fri, 17 May 2024 13:09:46 GMT

@EthanR

I realise that having read your post a couple of times. I've edited my earlier reply.