topic Re: Skys test is incorrect in Broadband

Skys test is incorrect

Anonymal — Thu, 16 May 2024 23:59:50 GMT

So id like to know how sky can say the hub and broadband is fine on my account test to my house yet my router is orange and no Internet?

Please do explain this conundrum? Or is you online test actually not a test and just incorrectly advertised as such?

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Re: Skys test is incorrect

DJC7 — Fri, 17 May 2024 00:27:54 GMT

Same here. Its clear Internet is down. Yet Sky DENY any problem in my area

Re: Skys test is incorrect

Jay115 — Fri, 17 May 2024 00:43:09 GMT

Same for myself

Re: Skys test is incorrect

Emmalala — Fri, 17 May 2024 01:09:56 GMT

Mine is down too. The router has orange lights

Re: Skys test is incorrect

Dfcleck — Fri, 17 May 2024 02:14:36 GMT

Same here BD19 Sky Broadband down, no Internet, no TV services etc 😞

Re: Skys test is incorrect

frankl8 — Fri, 17 May 2024 05:27:14 GMT

Sky tell me there isn't an issue and won't send an engineer.....94E31B5D-4775-476C-A281-5D87609B3AFB.png

Re: Skys test is incorrect

Chrisee — Fri, 17 May 2024 06:13:36 GMT

The service checker runs tests at intervals the results you see are from the last time the test ran - it tells when that was below the test results. If you click to run the test again you should get the current position .

Most of the posts in this thread were made between midnight and 5am which is when routine maintenance is carried out. If the connection is back to normal by morning you can assume thst was the issue. There is no way around this as networks need to be maintained and improved. Work always happens overnight as usage is much lower but it is a pain if you want to use the connection when this happens