topic Re: Sky broadband keeps dropping out in Broadband

Sky broadband keeps dropping out

Mshah025 — Thu, 16 May 2024 10:55:06 GMT

Ongoing problems with sky broadband-keeps dropping out and takes several router restarts to get it working again. We had a sky engineer visit a few months ago who said the problem is not in the internal set up. An Openreach engineer then visited in Feb and was going to get in touch with sky to agree on actions to resolve the problem but we have not heard anything since and continue to face problems.

Re: Sky broadband keeps dropping out

jamesn123 — Thu, 16 May 2024 11:37:49 GMT

Hi Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Sky broadband keeps dropping out

Mshah025 — Thu, 16 May 2024 12:19:18 GMT

Router Statistics

System Up Time: 02:47:59

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 2174831 3176017 0 3192083 3539611 01:03:57 LAN Up 84967 5029 0 48028 694 02:47:59 WLAN (2.4 GHz) Up 133063 127354 0 23170 267 02:45:55 WLAN (5 GHz) Up 6710018 2696113 0 0 3700151 02:45:55

Broadband Link Downstream Upstream Connection Speed 159900 kbps 30000 kbps

Poll Interval:

Re: Sky broadband keeps dropping out

jamesn123 — Thu, 16 May 2024 16:17:07 GMT

@Mshah025

Okay your router stats do show that the WAN is dropping out.

Are you able to post your routers support log please? This may tell us why its dropping out