topic Re: Broadband Speed in Broadband

Broadband Speed

BIGWAYNE — Thu, 16 May 2024 10:38:54 GMT

My broadband speed is ridiculously low. I currently pay for the top package with Sky (approx. £70) and am getting on average approx. 22 mbps (across 12 different times I've checked the speed). Am I wrong in thinking I'm not getting what I'm paying for? It has been like this for months. An engineer came out and rectified it for a few days but it's soon gone back to as it was. I can't even watch tv in bed of an evening because it constantly freezes every 30 seconds!

Re: Broadband Speed

GD1 — Thu, 16 May 2024 10:41:24 GMT

@BIGWAYNE Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Broadband Speed

jamesn123 — Thu, 16 May 2024 10:48:08 GMT

@BIGWAYNE

I find it hard to believe you are paying £70 per month for broadband when the highest priced package listed on sky.com currently is £42?

Re: Broadband Speed

BIGWAYNE — Thu, 16 May 2024 14:47:12 GMT

I've managed to get this up. What particular info do I need to share?

Re: Broadband Speed

BIGWAYNE — Thu, 16 May 2024 14:51:10 GMT

Broadband Gigafast is £58

Broadband Boost is £5.50

My bad, I'm paying £63.50, shoot me!

Re: Broadband Speed

jamesn123 — Thu, 16 May 2024 14:55:00 GMT

@BIGWAYNE

The router stats table. The guide should show you where to find it.

Are you out of contract or something? £58 is very expensive for Gigafast.

Re: Broadband Speed

BIGWAYNE — Thu, 16 May 2024 15:14:32 GMT

Re: Broadband Speed

BIGWAYNE — Thu, 16 May 2024 15:18:21 GMT

I called about reducing my bill the other day. If I can't get this sorted, I'm going to cancel the lot! My monthly bill was £200 up until recently and I can't even watch TV in bed!

Re: Broadband Speed

jamesn123 — Thu, 16 May 2024 16:15:16 GMT

@BIGWAYNE

I would be switching if they don't offer you a cheaper price for broadband at least. Even a superior ISP like Zen doesn't charge £50+ for a gigabit line.

Regarding your stats, nothing looks wrong that I can see. You mentioned you can't even watch TV in bed, do you have Sky Q? If so is your Sky Q box wired as I noticed you have something connected to your LAN ports on the hub?