topic Re: No internet in Broadband

No internet

WelshGamer — Thu, 16 May 2024 12:40:46 GMT

Why is it that my internet can be working perfectly fine and then BOOM 1:20 in the morning no internet

Re: No internet

Daniel0210 — Thu, 16 May 2024 12:43:43 GMT

@WelshGamer

You can perform the line test here

https://www.sky.com/pages/sky=com/test-your-broadband

to check for any known issues at your local exchange.

Re: No internet

WelshGamer — Thu, 16 May 2024 12:45:11 GMT

I've done that constantly says my connection is fine but I'll will be midway through a competition and my internet just shuts down

Re: No internet

jamesn123 — Thu, 16 May 2024 12:56:15 GMT

@WelshGamer

Openreach run maintenance from 1am - 6am, sometimes your connection/exchange may be affected by this.

You can go to this site and put the first 4 digits of your landline in to see if there is any planned maintenance or known outages

https://status.zen.co.uk/broadband/

Re: No internet

WelshGamer — Thu, 16 May 2024 12:57:37 GMT

So your telling me that they keep shutting off my internet ever night

Re: No internet

TimmyBGood — Thu, 16 May 2024 13:01:13 GMT

@WelshGamer

Until necessary local work is completed, yes, that's quite possible. No domestic ISP can offer a guarantee of permanent uninterrupted connectivity: that requires multiple different routes from the subscription address to the internet and a cost to match.

Re: No internet

Daniel0210 — Thu, 16 May 2024 13:00:21 GMT

@WelshGamer

Maintenance usually takes please between midnight and 6/7 am to minimise disruption as most people are asleep.

Re: No internet

jamesn123 — Thu, 16 May 2024 13:01:22 GMT

@WelshGamer

No not just you and no not every night. Maintenance runs usually last around 2-3 consecutive days. After that your connection should not go down at night until the next period of scheduled maintenance.

Re: No internet

WelshGamer — Thu, 16 May 2024 13:04:41 GMT

I've had the issue now for a week straight and I suffer from insomnia, so I do experience all of these stupid outages I'm only awake now as I need to get in contact with sky but can't because won't let me call out so I'm having a very stressful day

Re: No internet

jamesn123 — Thu, 16 May 2024 13:09:52 GMT

@WelshGamer

Please do the following

1. Post your router stats https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

2. Post your router support log

3. Post the resulting tables from https://status.zen.co.uk/ when you type in the first 4 digits of your landline number.

This way we can get an idea of what might be causing it.

Re: No internet

WelshGamer — Thu, 16 May 2024 13:12:54 GMT

Won't let me login keep restarting page

Re: No internet

jamesn123 — Thu, 16 May 2024 13:16:48 GMT

@WelshGamer

Are you on an Apple device using Safari? If so it wont work, you'll need to use a different browser or a non Apple device.

Re: No internet

WelshGamer — Thu, 16 May 2024 13:18:44 GMT

I'm on iOS using chrome and it won't let me do anything apart from it reloading the page

Re: No internet

jamesn123 — Thu, 16 May 2024 13:23:31 GMT

@WelshGamer

Maybe just try a different device then?

Re: No internet

WelshGamer — Thu, 16 May 2024 13:24:18 GMT

I only have my iPhone as I'm not trying on my consoles

Re: No internet

jamesn123 — Thu, 16 May 2024 13:26:44 GMT

@WelshGamer

Are you sure you are typing the username & password correctly? Note the password is the default WiFi password, not any custom one you may have set.

If it still doesn't work you can just proceed with providing the table from the zen status site as well as running the line test in the My Sky app and providing the result of that.