topic Re: No internet fk2 in Broadband

No internet fk2

SaGr — Thu, 16 May 2024 06:26:21 GMT

Hi I've no internet ,do I need to contact sky or is it a area problem that you will fix

Re: No internet fk2

cookiemonsteruk — Thu, 16 May 2024 06:31:20 GMT

Looks like a wider issue in the area

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: No internet fk2

Daniel0210 — Thu, 16 May 2024 06:31:53 GMT

@SaGr
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.

You can perform the line test here:

https://www.sky.com/pages/sky=com/test-your-broadband

to check for any known issues at your local exchange.

Re: No internet fk2

Chrisee — Thu, 16 May 2024 06:33:47 GMT

@SaGr you are not talking to Sky by posting in the forum. If you log into the My Sky app over a mobile connection and click to run the connection test it will tell you if there is known area fault dont get confused if it shows the line iis fine tgst is from the last routine test you need to click to run the test again.

If there isnt a known issue call Sky to report it lines are opening now. Calls to 150 on a Sky Talk or mobile line are free.

Broadband down in FK2

bogler — Thu, 16 May 2024 06:57:15 GMT

Hi, my BB is down. Orange light on router for internet. I can't run tests on my connection as it doesn't work either, it says sorry not available. Can I have some reassurance that someone is aware? Service Checker says no known outages in area but there are.. I have used Sky for ages so know that it's connected correctly. Thanks

Re: Broadband down in FK2

Daniel0210 — Thu, 16 May 2024 06:59:54 GMT

@bogler

I've moved your post into a thread already discussing the outage in your area.

Re: No internet fk2

Legolas — Thu, 16 May 2024 07:27:42 GMT

Same here no internet in FK2. When will this be resolved?

My sky is not working orange light despite switching off and on since 8am this morning

Garry16 — Thu, 16 May 2024 07:40:45 GMT

My sky box is showing orange and I can't connect to work

No internet FK2

MandK17 — Thu, 16 May 2024 07:48:29 GMT

I have reset my router numerous times this morning, however this still does not work so could someone confirm if there are issues in the FK2 area as on my service checker for the area it is telling me there are no issues?

Re: No internet fk2

GD1 — Thu, 16 May 2024 07:52:54 GMT

@Legolas As customers we can't give you timescales to when service will be restored.

@MandK17 Please see post by @Chrisee

Re: No internet fk2

Daniel-F — Thu, 16 May 2024 08:28:13 GMT

Hi all,

Thanks everyone for getting onto Community and sharing this issue. We are aware of a known outage in & around the Grangemouth area.

Teams are working to resolve this ASAP 🙂

I'll post an update on this once I have more information to share.

Marking this as the best answer (for now) to push the post to the top of the thread for awareness of other users.

Thanks,

Re: No internet fk2

Daniel-F — Thu, 16 May 2024 11:03:17 GMT

Hi all,

We have had confirmation that the outage in and around Grangemouth is now resolved. I'll keep this thread open shortly just to allow users to come back and confirm this but will be looking to lock this in an hour or so.

If you are still experiencing any issues, please check our service status page for any isolated issues on your line or any further exchange specific problems here: https://www.sky.com/help/servicestatus

Thanks again for getting on to Community to flag this! 🙂

Re: No internet fk2

SaGr — Thu, 16 May 2024 12:39:16 GMT

Thank you for all your comments