topic Re: Broadband dropping out in Broadband

Broadband dropping out

Luketank — Thu, 16 May 2024 05:38:02 GMT

Hi there, i have had issues since my fibre broadband has been installed around a month ago, its ieeps dropping out. I am constantly having reset the broadband hub as per the app, i have also spoke to customer service and they advise me to do the same. There must be some other solution to this as its driving me mad and i am considering going to another provider.

Re: Broadband dropping out

Chrisee — Thu, 16 May 2024 05:53:33 GMT

@Luketank what happens to the LEDs on the hub when you lose connection ? This page explains what these mean https://www.sky.com/help/articles/hub-lights-explained-start.

Re: Broadband dropping out

Luketank — Thu, 16 May 2024 06:57:03 GMT

Hi, it's usually the voice light that shows amber but the rest are still green.

Re: Broadband dropping out

Giggsy1977 — Thu, 16 May 2024 07:48:02 GMT

Are you on FTTP? Same thing kept happening to me. It's a Sky issue as other friends with FTTP from different providers don't have such a problem. I left Sky for other reasons but I will be taking up with a different provider later in the year.