topic Re: Internet outage in Broadband

Internet outage

Stu26n — Wed, 15 May 2024 20:31:26 GMT

My Internet goes off constantly and fails to connect. Please can a fault be investigated.

Re: Internet outage

peter-marlow+1966 — Wed, 15 May 2024 20:48:47 GMT

You need to contact sky about this, we are just customers on here

Re: Internet outage

Upendra07 — Wed, 15 May 2024 21:10:14 GMT

Mine too

Re: Internet outage

Chrisee — Thu, 16 May 2024 05:57:18 GMT

@Upendra07 & @Stu26n if you log into the My Sky app overca mobile connection and click to run the connection test - ignore tge intial result which is from the last routine test - it will check ifvtherecis a known fault affecting your line. If itvdoesntvshow a fault call Sky and report that your line is down so they can get Openreach to get an engineer to sort the fault .