No internet

Baz10 — Wed, 15 May 2024 16:39:44 GMT

No internet now for 12 days which is affecting around 60 properties so I have been told. Customer service unable to help with any updates. Not sure what Openreach are doing. Customer service staff are absolutely shocking, really unhelpful, unwilling to resolve issue or provide more information. Frustrating Sky need to better.

Re: No internet

Daniel0210 — Wed, 15 May 2024 16:54:11 GMT

@Baz10

Sky can only give updates they receive from Openreach. If it's affecting a good number of properties they may need to dig up the road or pavement having firstly gained authority from the local council.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

topic No internet in Broadband

No internet

Re: No internet