topic Re: Broadband issue unresolved in Broadband

Broadband issue unresolved

skyuserq2 — Wed, 15 May 2024 08:10:30 GMT

Sky broadband is down for a week. All I get by talking to customer support is that the issue has been escalated to the right team, but no SLA on it. This is clearly affecting my work from home.

Is there a sky complaints email, so I can have this in writing ?

To whom and how I can escalate this ?

Thanks

Re: Broadband issue unresolved

GD1 — Wed, 15 May 2024 08:17:31 GMT

@skyuserq2 All complaint options are detailed in the link at the bottom of the forum https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Broadband issue unresolved

skyuserq2 — Wed, 15 May 2024 08:18:50 GMT

I tried that. But this page is unavailable - www.sky.com/help/forms/complaints-roi

Re: Broadband issue unresolved

GD1 — Wed, 15 May 2024 08:21:11 GMT

@skyuserq2 Have you tried https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice-roi if you're in The Republic of Ireland?

Re: Broadband issue unresolved

TimmyBGood — Wed, 15 May 2024 08:30:27 GMT

@skyuserq2 wrote:

the issue has been escalated to the right team but no SLA on it. This is clearly affecting my work from home.

Domestic broadband basically doesn't have SLAs: the subscription cost cannot cover those. Using such a service for WFH is legitimate but can't bring any additional priority.

In ROI there's an option to contact ComReg after a defined time has elapsed.