topic Switched to Fibre today. Still not working in Broadband

Switched to Fibre today. Still not working

Martin137 — Tue, 14 May 2024 17:51:51 GMT

Hi,

I had fibre installed this morning. The engineer checked the Wi-Fi but said the firmware was updating and the router would restart into a working condition.

Its been 6 hours and there is no broadband and no voice- even after a restart. How long should I wait ?

Re: Switched to Fibre today. Still not working

TimmyBGood — Tue, 14 May 2024 19:15:43 GMT

@Martin137

It's not unusual for the data to start flowing after midnight at the end of the installation day.

Re: Switched to Fibre today. Still not working

Martin137 — Wed, 15 May 2024 07:36:34 GMT

Hi,

Just to record. It's been 20h. I have just switched off the box for 20mins this morning. Still the voice light is orange and no internet access.

Martin

Re: Switched to Fibre today. Still not working

Martin137 — Wed, 15 May 2024 11:31:19 GMT

Problem fixed. After much help from Sky and Openreach and several restarts, the problem fixed. No idea what the underlying problem was.

Martin