topic Re: No internet in Broadband

No internet

Lewis264 — Tue, 14 May 2024 16:28:49 GMT

Currently have issues with my sky hub, the power and Wi-Fi lights are green but my internet light isn't on and I can't access the internet.

I have tried running the test but it says everything is ok, which it is not!
any help with this would be much appreciated thanks.

jamesn123 — Tue, 14 May 2024 16:40:35 GMT

Quickest solution would be to call but if you prefer we can escalate your post on the forum to chat with a Sky rep

Lewis264 — Tue, 14 May 2024 16:42:25 GMT

@jamesn123 Could you please escalate the post thank you

jamesn123 — Tue, 14 May 2024 16:45:34 GMT

Look out for a message on the forum. It may be tomorrow now as the messaging team dont work overnight.

Tom-W19 — Tue, 14 May 2024 16:56:13 GMT

Thanks for escalating. We've sent an invite to @Lewis264.