topic Broadband:connection not working in Broadband

Broadband:connection not working

Radleyaddict — Tue, 14 May 2024 14:42:48 GMT

My broadband is never working, I've used almost all my monthly data of 10gb since Saturday as it keeps switching to data when my wifi drops. I reported it after doing the connection tests a few days ago, said there was an external fault that an engineer would attend to, then a text to say fault sorted but my broadband still isn't connecting for my phone. Tv is working but not mobile other than on 4g using my data

Re: Broadband:connection not working

jamesn123 — Tue, 14 May 2024 16:44:18 GMT

Hi @Radleyaddict Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Broadband:connection not working

Becki69 — Thu, 02 Oct 2025 05:40:46 GMT

WiFi still not working

Re: Broadband:connection not working

JimM1 — Thu, 02 Oct 2025 10:01:49 GMT

@Becki69 You selected a really old post, do you still have the same or is it back to normal connection now?

Re: Broadband:connection not working

Becki69 — Thu, 02 Oct 2025 12:39:40 GMT

It is all working fine now Ty

Re: Broadband:connection not working

JimM1 — Thu, 02 Oct 2025 12:48:43 GMT

@Becki69 Was more than likely pulled down for Network Maintenance, it happens and at anytime but normally in the early morning hours so it is just one off those things!