https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641827#M394575 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4050825">@Berkin</a>&nbsp;</P> <P>Look out for a message on the forum&nbsp;</P> Tue, 14 May 2024 13:53:47 GMT jamesn123 2024-05-14T13:53:47Z https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641745#M394553 <P>I have the Sky BB Superfast and my guaranteed speed is 62Mb. I used to get like 70-75Mb for the first year but I am only getting max. 26Mb for the last month or so.&nbsp;<BR />I wonder if there is a general problem or outage in my area (Fulham, London).&nbsp;</P> Tue, 14 May 2024 12:34:02 GMT https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641745#M394553 Berkin 2024-05-14T12:34:02Z https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641769#M394559 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4050825">@Berkin</a>&nbsp;Please post your router stats<BR /><A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message" target="_blank">https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message</A></P> <P>&nbsp;</P> Tue, 14 May 2024 12:58:14 GMT https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641769#M394559 jamesn123 2024-05-14T12:58:14Z https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641802#M394569 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2795380">@jamesn123</a></P><P>Thanks for your reply. Here you go:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-05-14 161929.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100029iDC63A25DDA7D304B/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot 2024-05-14 161929.png" alt="Screenshot 2024-05-14 161929.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Screenshot 2024-05-14 161929.png</span></span></P> Tue, 14 May 2024 13:25:36 GMT https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641802#M394569 Berkin 2024-05-14T13:25:36Z https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641804#M394570 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4050825">@Berkin</a>&nbsp;</P> <P>Yeah there is a fault there somewhere, your downstream speed is way too low for the relative upstream of 15mbps.</P> <P>You'll need to contact Sky and report a fault, you can either give them a call or i can escalate your post on the forum so you can chat with an advisor.</P> Tue, 14 May 2024 13:27:47 GMT https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641804#M394570 jamesn123 2024-05-14T13:27:47Z https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641812#M394573 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2795380">@jamesn123</a>&nbsp;</P><P>Thanks for the support. I have already talked to someone at Sky but nothing changed.&nbsp;I asked if they could send an engineer to check, but no luck. So I decided to reach out in here.</P><P>Could you please escalate. Thanks again!</P> Tue, 14 May 2024 13:38:13 GMT https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641812#M394573 Berkin 2024-05-14T13:38:13Z https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641827#M394575 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4050825">@Berkin</a>&nbsp;</P> <P>Look out for a message on the forum&nbsp;</P> Tue, 14 May 2024 13:53:47 GMT https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641827#M394575 jamesn123 2024-05-14T13:53:47Z https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641855#M394581 <P>Thanks for escalating this. We’ve sent an invite to <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4050825">@Berkin</a></SPAN> to chat.</P> Tue, 14 May 2024 14:11:01 GMT https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4641855#M394581 Mr+Flibbles+86 2024-05-14T14:11:01Z https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4645878#M395348 <P>Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.</P> Sun, 19 May 2024 10:03:15 GMT https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4645878#M395348 Addie15 2024-05-19T10:03:15Z https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4645931#M395353 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3627145">@Addie15</a>&nbsp;</P><P>An engineer appointment is schedule for tomorrow, 20th of May. We will see after the visit.</P><P>Thanks for the support.</P> Sun, 19 May 2024 11:30:53 GMT https://helpforum.sky.com/t5/Broadband/Cannot-get-up-to-guaranteed-speed/m-p/4645931#M395353 Berkin 2024-05-19T11:30:53Z