topic Re: Problems joining Sky as a new customer in Broadband

Problems joining Sky as a new customer

Terry33 — Tue, 14 May 2024 10:35:27 GMT

Why can't I sign up as a new customer for Sky Stream, Sky Entertainment & Netflix with Superfast Broadband? I've not had Sky for years so it can't be that.

Re: Problems joining Sky as a new customer

jamesn123 — Tue, 14 May 2024 10:37:40 GMT

@Terry33

What error is it giving you? Sometimes the website is a bit funny and you'll need to clear cache & cookies. Sometimes you'll need to call if it doesnt work

Re: Problems joining Sky as a new customer

caesarome — Tue, 14 May 2024 10:41:30 GMT

@Terry33 wrote:

I've not had Sky for years so it can't be that.

Make sure you are not signed into your ld account as this will have been long since closed so you will need to sign up as a new customer.

Re: Problems joining Sky as a new customer

Anonymous — Tue, 14 May 2024 10:41:52 GMT

My address doesn't appear on their drop down box. Addresses that are about 100 yards from my home are there (my house has been here since 1960 so it isn't that). Lots of companies seem to have issue with my address. I did speak to someone at Sky but didn't understand what he was talking about. It was some technical issue and I could only have Sky if I had a dish even through properties 100 yards from mine can have Sky Stream or Sky Glass!!

Re: Problems joining Sky as a new customer

Anonymous — Tue, 14 May 2024 10:44:11 GMT

No I wasn't signed in to anything relating to Sky.

Re: Problems joining Sky as a new customer

jamesn123 — Tue, 14 May 2024 10:46:11 GMT

@Anonymous

Well if lots of companies also have issues with your address then its likely something that needs resolving with RM or Openreach and their database. Sky do not hold their own records, they pull them in from Openreach who in turn pull it in from RM.

Re: Problems joining Sky as a new customer

TimmyBGood — Tue, 14 May 2024 10:48:15 GMT

@Anonymous wrote:

Lots of companies seem to have issue with my address.

https://www.poweredbypaf.com/my-address-is-wrong-missing-does-not-exist-or-is-not-recognised-what-should-i-do-report-it-to-royal-mail/