topic Re: Internet going off multiple times in Broadband

Internet going off multiple times

Kayl74 — Thu, 09 May 2024 00:25:04 GMT

Internet is going off every 20/30 mins. Streaming in unwatchable and I’m blowing through my phone data because it’s going off that much and I didn’t notice. This week I can count 40 times that we know of that the internet has gone.

the box lights either go red or go from 3 to 1. Sky service checker says no issues but we constantly have no internet.

good job I don't work from home but I have 3 very annoyed kids who can't watch Netflix or play online. I'm paying £35 a month for this and every night in the last week then internet has gone down for between 30 seconds and 10 mins!! Not acceptable.

Re: Internet going off multiple times

Kayl74 — Thu, 09 May 2024 00:29:51 GMT

These are my stats

Re: Internet going off multiple times

Kayl74 — Thu, 09 May 2024 00:31:10 GMT

It's literally gone off 3 times just writing this post

Re: Internet going off multiple times

jamesn123 — Thu, 09 May 2024 10:07:25 GMT

@Kayl74

Your stats are not really that useful as the router was only rebooted 12mins before you took the screenshot. Did you reboot the hub yourself? If so can you post your stats again after the next time you notice a drop but before you reboot the hub

Re: Internet going off multiple times

Kayl74 — Thu, 09 May 2024 21:00:49 GMT

I haven't rebooted since Saturday night

Re: Internet going off multiple times

jamesn123 — Tue, 14 May 2024 09:22:27 GMT

@Kayl74

In which case your hub is rebooting itself so its likely faulty. Best option would be to call Sky and report this, they should send you a new one