topic Re: Internet connection in Broadband

Internet connection

Notgreyyet — Tue, 14 May 2024 07:25:51 GMT

Had sky bb installed yesterday, connected ok at start then lost internet when connecting to Sky Q. Rebooted and factory reset router. Works for 1 minute on connecting a device then drops. I am changing one setting on the router (I am unsyncing 2.4 and 5 Hz due to an EV charger compatibility issue).
getting really frustrated as this setup should be a fire and forget exercise nowadays - sky q refuses to connect too

when I connect my phone it is warning me of insufficient security despite AES being selected?

Re: Internet connection

TimmyBGood — Tue, 14 May 2024 07:34:20 GMT

@Notgreyyet wrote:

when I connect my phone it is warning me of insufficient security despite AES being selected?

That suggests you are using an iPhone, which also means trying to administer Hub through it is likely to be problematic.

Re: Internet connection

Notgreyyet — Tue, 14 May 2024 07:37:01 GMT

That's correct, but it's all I have. Would it make a massive difference? It does keep booting me out and requires a lot of repeated password input

Re: Internet connection

TimmyBGood — Tue, 14 May 2024 08:35:47 GMT

@Notgreyyet wrote:

Would it make a massive difference?

Unfortunately, yes: it appears that Safari over WiFi is currently incompatible with the built-in web server which contains the Hub settings.

Re: Internet connection

gilbo2 — Tue, 14 May 2024 08:37:40 GMT

Does the iOS version of Google Chrome or Brave work any better?

Re: Internet connection

jamesn123 — Tue, 14 May 2024 10:31:55 GMT

@gilbo2

Yes Chrome on iOS should work

Re: Internet connection

TimmyBGood — Tue, 14 May 2024 10:45:44 GMT

Using a different browser is certainly worth a try.