topic Re: Wi-fi dropping in Broadband

Wi-fi dropping

AndrewS11 — Mon, 13 May 2024 19:39:44 GMT

Watching SKY sports live & the picture freezes & drops out constantly - have recently updated to the Sky full fibre, had an engineer out when they installed a second broadband router to boost the signal made diddly squat difference & the tag line of great wi-fi in every room is way short of the truth ! Any suggestions as really getting fed up with this?

Re: Wi-fi dropping

Chrisee — Tue, 14 May 2024 06:18:21 GMT

@AndrewS11 hopefully the engineer installed a wifi extender rather than a second router. If you have an add on packagecsounds like you need further help from Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Wi-fi dropping

Lisa-P1987 — Tue, 14 May 2024 08:19:39 GMT

Thanks for escalating this. We’ve sent @AndrewS11 an invite to chat.

Re: Wi-fi dropping

Tom-W19 — Thu, 16 May 2024 09:48:46 GMT

Hi @AndrewS11

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.