topic Wi fi keeps dropping out in Broadband

Wi fi keeps dropping out

RichardWm — Mon, 13 May 2024 20:59:05 GMT

@Anonymous 15 my Wi-Fi keeps dropping out. Sky expert. Help needed. @ Addie 15 suggested I turned off ONT and hub waiting 15 mins then turning on again ONT , once the lights on ONT return to normal turn on the hub. This restores wi-Fi for a short time. But it's still not stable I spend more time waiting for wi-Fi than I do using it. I need expert help. This has been ongoing since Sky has put in full-fibre.

Re: Wi fi keeps dropping out

Chrisee — Tue, 14 May 2024 05:51:18 GMT

@RichardWm is your Sky hub black or white? If a reset as you tried before not working your hub maybe faulty. If you have the black hub can you post the hub's stats as forum members maybe able to advise see Find your Sky Broadband router statistics

Re: Wi fi keeps dropping out

RichardWm — Tue, 14 May 2024 06:52:25 GMT

@Chris I have the white hub

Re: Wi fi keeps dropping out

jamesn123 — Tue, 14 May 2024 10:29:44 GMT

@RichardWm

Does the Sky line test not allow you to take it any further?

Re: Wi fi keeps dropping out

RichardWm — Tue, 14 May 2024 12:13:44 GMT

@jamesn123 not when it drops out. Because it's intermittent. I can start the test but because it buffers until it becomes stable again. It then says all ok. My emails load but contents can take up to a few minutes to load. This is what happens when I do a speed test.

IMG_2288.png

Re: Wi fi keeps dropping out

jamesn123 — Tue, 14 May 2024 13:02:21 GMT

@RichardWm

I have escalated your post to Sky. Look out for a message on the forum

Re: Wi fi keeps dropping out

Greenfingers001 — Tue, 14 May 2024 13:08:23 GMT

Thanks for escalating this. We’ve sent @RichardWm an invite to chat.