topic Re: Broadband Issues 10th May 2024 in Broadband

Broadband Issues 10th May 2024

GD1 — Fri, 10 May 2024 20:04:40 GMT

Thread created to colate issues

WiFi not working

JoeT95 — Fri, 10 May 2024 19:09:21 GMT

WiFi is down sky to working all fine but no WiFi connection Kirby cross essex

Fibre down in Ladywell Livingston

Rabinlivi — Fri, 10 May 2024 19:33:49 GMT

Sy fibre has dropped around 8:20pm, tried resetting in normal way but still not working, according to musky app all is good but it isn't.

Re: Fibre down in Ladywell Livingston

North3rnLight5 — Fri, 10 May 2024 19:41:32 GMT

Same in Eliburn

Re: Fibre down in Ladywell Livingston

Julezcat — Fri, 10 May 2024 19:44:46 GMT

Experiencing the same issue , tried re setting the normal way still not working. All checks are working according to website

Re: WiFi not working

Sully807 — Fri, 10 May 2024 19:46:16 GMT

I'm in Maidstone kent and my wifi keeps cutting in and out all day, it's frustrating to say the least. Sky's technical help is crap to be polite about it

Re: Fibre down in Ladywell Livingston

Mustan123 — Fri, 10 May 2024 19:47:29 GMT

It's down in Eliburn as well

Re: Fibre down in Ladywell Livingston

Highlinder — Fri, 10 May 2024 19:47:43 GMT

@Rabinlivi & @Julezcat & @North3rnLight5 Is this information from the service checker or the broadband test you are getting this information from?

Internet down in Bracknell

TUBBS1970 — Fri, 10 May 2024 19:49:59 GMT

Rg12 area Internet down ? cant find any info to why or for how long ?

Re: Internet down in Bracknell

Highlinder — Fri, 10 May 2024 19:51:18 GMT

@TUBBS1970 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Fibre down in Ladywell Livingston

Trynity — Fri, 10 May 2024 19:51:54 GMT

Same. App broadband check shows all fine but checked on router and shows broadband disconnected.

Re: Fibre down in Ladywell Livingston

Rupinder — Fri, 10 May 2024 19:56:09 GMT

Sky broadband has dropped in Birmingham. Since 20.25. It dropped an beforehand. It has been doing this for the past week at least. Very annoyed as I work from home.

Re: Fibre down in Ladywell Livingston

Julezcat — Fri, 10 May 2024 19:57:06 GMT

Service checker

Re: Fibre down in Ladywell Livingston

Rupinder — Fri, 10 May 2024 19:59:53 GMT

I've checked the service checker every time - no problems anywhere

Re: Fibre down in Ladywell Livingston

leem63 — Fri, 10 May 2024 20:00:41 GMT

Internet down in Deans too

Re: Fibre down in Ladywell Livingston

Rabinlivi — Fri, 10 May 2024 20:03:07 GMT

Mysky app service checker says broadband is working fine, it isn't as router only has 2 green lights and 1 orange.

Ive reset the router 4 times and it isn't helping.

Re: Fibre down in Ladywell Livingston

leem63 — Fri, 10 May 2024 20:03:43 GMT

Service checker is a waste of space because it just lies and states that there are no issues in my area.

Re: Fibre down in Ladywell Livingston

Donaldggg — Fri, 10 May 2024 20:03:44 GMT

Broadband down in Livingston even though checks saying all good. Happenned last week as well.

Re: Fibre down in Ladywell Livingston

laurarose88 — Fri, 10 May 2024 20:04:29 GMT

Fibre down in eliburn - phoned sky no issues reported to them and service checked. After resetting etc they have now flag to the networking team.

Re: Fibre down in Ladywell Livingston

Paul.P. — Fri, 10 May 2024 20:04:37 GMT

Same issue here in Howden Livingston. Sky virtual assistant is pointless it simply sends you in a loop! Tried calling customer service only to be greeted with. "We close at 9pm please follow the link in the text we have sent you" this takes me back to sky virtual assistant it runs checks and tells me everything is OK! No it's not! So frustrating.