https://helpforum.sky.com/t5/Broadband/Since-moving-to-Sky-broadband-images-on-WhatsApp-and-messenger-not-downloading/m-p/4639655#M394116 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2011350">@trendlewood</a>&nbsp;check the setting of Sky's Brosdband Shield is not set to limitvsocial,networking by default it is set to age 13 on new connections. The account holder can change the setting by logging into product options in the My Sky app.</P> Sat, 11 May 2024 06:21:33 GMT Chrisee 2024-05-11T06:21:33Z https://helpforum.sky.com/t5/Broadband/Since-moving-to-Sky-broadband-images-on-WhatsApp-and-messenger-not-downloading/m-p/4639641#M394110 <P>This only happens in my home with Sky broadband</P><P>when I go out mobile connects to new WiFi images download</P><P>tried completely resetting up WiFi turning off trying to use mobile data but no joy</P> Fri, 10 May 2024 23:27:11 GMT https://helpforum.sky.com/t5/Broadband/Since-moving-to-Sky-broadband-images-on-WhatsApp-and-messenger-not-downloading/m-p/4639641#M394110 trendlewood 2024-05-10T23:27:11Z https://helpforum.sky.com/t5/Broadband/Since-moving-to-Sky-broadband-images-on-WhatsApp-and-messenger-not-downloading/m-p/4639655#M394116 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2011350">@trendlewood</a>&nbsp;check the setting of Sky's Brosdband Shield is not set to limitvsocial,networking by default it is set to age 13 on new connections. The account holder can change the setting by logging into product options in the My Sky app.</P> Sat, 11 May 2024 06:21:33 GMT https://helpforum.sky.com/t5/Broadband/Since-moving-to-Sky-broadband-images-on-WhatsApp-and-messenger-not-downloading/m-p/4639655#M394116 Chrisee 2024-05-11T06:21:33Z