topic Re: Speed drop from 40 to 20 in Broadband

Speed drop from 40 to 20

lukasz+szachniewi — Fri, 10 May 2024 04:26:18 GMT

My speed drop In one week from 40Mb

To 22Mb.

Problem with hub connection.

Can I cancel my contract with no fee if they did not guarantee speed.?

Any ideas how to solve problem with that issue?

Re: Speed drop from 40 to 20

cookiemonsteruk — Fri, 10 May 2024 04:28:16 GMT

@lukasz+szachniewi

Could you post your router stats as shown below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Speed drop from 40 to 20

lukasz+szachniewi — Fri, 10 May 2024 13:53:51 GMT

Re: Speed drop from 40 to 20

mae-3 — Fri, 10 May 2024 14:36:16 GMT

@lukasz+szachniewi

There is a fault on the broadband line that should achieve about 50Mbps downstream but is pegged at 25Mbps because of a fault which will be below your guaranteed minimum downstream speed.

You are on an 80/20Mbps profile and upstream is doing well at 12Mbps.

If Sky/Openreach cannot fix the fault within a month, they should let you out of the contract penalty-free.

Re: Speed drop from 40 to 20

lukasz+szachniewi — Fri, 10 May 2024 14:45:28 GMT

Thank you.

And last question If my 18 month contract is end, then Sky can drop my speed if I did not choose renewal?

Re: Speed drop from 40 to 20

mae-3 — Fri, 10 May 2024 14:49:07 GMT

@lukasz+szachniewi

No, Sky cannot drop the speed because when you have completed an 18-month contract it goes to a rolling contract on by month-by-month basis. And Sky/Openreach are still responsible for fixing a contractual fault.

Re: Speed drop from 40 to 20

cookiemonsteruk — Fri, 10 May 2024 14:52:26 GMT

@lukasz+szachniewi

Also if you could enter your full postal address below and post the table after removing your address it will show us your line profile and whether full fibre is available

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Speed drop from 40 to 20

lukasz+szachniewi — Fri, 10 May 2024 19:06:03 GMT