topic Re: FTTP: Voice light goes to orange and the internet stops working. in Broadband

FTTP: Voice light goes to orange and the internet stops working.

apopo — Tue, 17 Sep 2024 13:23:15 GMT

I have recently had Sky Broadband installed using fibre prior to these I had Sky Broadband supplied via coaxial since having the broadband unit fitted eat or on an almost daily basis stops working I have repeatedly had problems connecting to the internet using the Broadband system I have the Sky hub you need to which is a black box and most evenings between five and seven the unit will display and Amber colored light on the far right written under these is the word voice this happens most evenings and in the early was the only way to get it working is to switch everything off unplug it wait and then plug it back in it then works fine is There Something I can do myself or is the unit faulty

Moderator note: subject of thread updated to better reflect the conversation

On the new sky hub there is a solid orange light on voice part of the router display

CJWALES82 — Sun, 18 Apr 2021 07:30:03 GMT

The voice display on the router when orange meaning the signal was hit and miss, the modem cable comes from the kitchen for about 5 meters to the living room where the router is based could that be damaged or what possible issue could it be any help gratefully received

Re: On the new sky hub there is a solid orange light on voice part of the router display

Highlinder — Sun, 18 Apr 2021 11:15:48 GMT

Is the internet light green or amber?

Re: On the new sky hub there is a solid orange light on voice part of the router display

cookiemonsteruk — Sun, 18 Apr 2021 11:17:19 GMT

@CJWALES82

I am assuming that you have sky internet calls that require the phone to be connected to the router ?

Can you post your router stats ?

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Re: On the new sky hub there is a solid orange light on voice part of the router display

CJWALES82 — Sun, 18 Apr 2021 11:37:08 GMT

Green but the signal is shocking and programmes and everything struggling to load you tube bbci everything really

Re: On the new sky hub there is a solid orange light on voice part of the router display

cookiemonsteruk — Sun, 18 Apr 2021 11:38:29 GMT

@CJWALES82

Can you post your stats as detailed above

Re: On the new sky hub there is a solid orange light on voice part of the router display

CJWALES82 — Sun, 18 Apr 2021 11:40:48 GMT

I'm not currently home but will do in an hour or so cheers when out to buy a new modem cable incase that was the issue don't know if that wil improve it

Re: On the new sky hub there is a solid orange light on voice part of the router display

Highlinder — Sun, 18 Apr 2021 11:43:35 GMT

I take it you are using a longer cable to that you can have the router in the place you want it. I take it that the cable you did buy was an rj11 to rj11 cable?

Re: On the new sky hub there is a solid orange light on voice part of the router display

CJWALES82 — Sun, 18 Apr 2021 12:28:43 GMT

Yeh longer cable to allow me to have the router away from the master socket

Re: On the new sky hub there is a solid orange light on voice part of the router display

CJWALES82 — Sun, 18 Apr 2021 12:35:22 GMT

It says the voice is disconnected on the hub

Re: On the new sky hub there is a solid orange light on voice part of the router display

CJWALES82 — Sun, 18 Apr 2021 12:38:46 GMT

The phone line is down as well hence it won't work

Re: On the new sky hub there is a solid orange light on voice part of the router display

cookiemonsteruk — Sun, 18 Apr 2021 12:43:33 GMT

@CJWALES82

At the bottom of that page "show statistics" if you can copy and paste

Re: On the new sky hub there is a solid orange light on voice part of the router display

cookiemonsteruk — Sun, 18 Apr 2021 12:51:19 GMT

@CJWALES82

Just wondering what your minimum speed guarantee is ? If that is sogea single use then you should be closer to 80Mbps

Re: On the new sky hub there is a solid orange light on voice part of the router display

CJWALES82 — Sun, 18 Apr 2021 12:49:31 GMT

Re: On the new sky hub there is a solid orange light on voice part of the router display

cookiemonsteruk — Sun, 18 Apr 2021 13:07:01 GMT

@CJWALES82

That is too blurry on my device to read. Can you log on again and copy and paste. Also what is your minimum speed guarantee ?

Re: On the new sky hub there is a solid orange light on voice part of the router display

cookiemonsteruk — Sun, 18 Apr 2021 13:35:58 GMT

@CJWALES82

Subject to evidence to the contrary your speed is good and the system time closely matches wan mer , lan and wlan up times meaning there have been line drops since the last reboot. Hopefully another community member can cast a fresh set of eyes on this

Re: On the new sky hub there is a solid orange light on voice part of the router display

CJWALES82 — Sun, 18 Apr 2021 13:56:25 GMT

Re: On the new sky hub there is a solid orange light on voice part of the router display

cookiemonsteruk — Sun, 18 Apr 2021 14:05:16 GMT

@CJWALES82

That would be typical guarantee on a 80Mbps down 20Mbps up profile. There would appear to be line instability somewhere betwee the router and cabinet. Re the system times etc did you reset your router today ? If you could leave it to 18:00 ish log onto the router go to support section and copy and paste your syslog. At the end of the day you are under your guarantee so sky should investigate

Re: On the new sky hub there is a solid orange light on voice part of the router display

CJWALES82 — Sun, 18 Apr 2021 14:24:05 GMT

Ok thankyou very much il do it

Re: On the new sky hub there is a solid orange light on voice part of the router display

CJWALES82 — Sun, 18 Apr 2021 14:26:24 GMT

The phone line is dead no tone on my house phone nothing is loading or working on sites such as you tube