topic Re: Awful service in Broadband

Awful service

ChrisC4 — Thu, 09 May 2024 16:09:56 GMT

We recently switched from Virgin to Sky. We have no telephone signal at our house so reliable WiFi is a must. We made sure we asked if we'd get a new cable into the house. Sky made the switch and just plugged the hob into an old telephone socket we assumed had been disconnected years ago. We're about a month in and are now on our third internwt outage. They last days and nothing ever seems to get fixed. We'd like to go back to Virgin ASAP please!

Re: Awful service

TimmyBGood — Thu, 09 May 2024 16:23:15 GMT

@ChrisC4 wrote:

We made sure we asked if we'd get a new cable into the house.

That would only happen if the address was in a location scheduled for FTTP deployment. Openreach almost never installs new copper (or renews existing metallic circuits) these days.

Sky made the switch and just plugged the hob into an old telephone socket we assumed had been disconnected years ago.

Yes: that's typical for FTTC (and G.fast, but that's much rather). FTTC is Fibre To The Cabinet (somewhere locally) and then existing copper phone cable to a socket.

We're about a month in and are now on our third internwt outage. They last days and nothing ever seems to get fixed. We'd like to go back to Virgin ASAP please!

You can order service from Virgin at any time: their network is completely separate from the Openreach infrastructure which Sky (and most other ISPs) use. However to be released early from the Sky minimum contract term without facing a penalty payment you'll have to report enough faults for Sky to offer you an option to leave.

Re: Awful service

TimmyBGood — Thu, 09 May 2024 16:25:38 GMT

@ChrisC4 wrote:

We're about a month in and are now on our third internwt outage

Precision is important: you do have an option to cancel within the first month.