topic Re: Wifi not working in LN1 in Broadband

Wifi not working in LN1

MacClashy — Thu, 09 May 2024 13:23:14 GMT

Wifi appears to be done in lincolnshire LN1 - any advice, im a new SKY user so not sure

Re: Wifi not working in LN1

Highlinder — Thu, 09 May 2024 13:27:56 GMT

@MacClashy Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Wifi not working in LN1

Onewayoflife — Thu, 09 May 2024 13:33:48 GMT

Mine is down in Hove.. I've tried all the tests via 'My Sky' for hours now, still not working...

Re: Wifi not working in LN1

Highlinder — Thu, 09 May 2024 14:11:16 GMT

@Onewayoflife What does the test tell you is going on? The test will not magically make your broadband start working again.

Re: Wifi not working in LN1

Onewayoflife — Thu, 09 May 2024 14:55:02 GMT

I've followed all instructions on 'My Sky' & the test cannot find my router. I've unplugged everything & checked cables etc. when plugged in again, one light comes on but that's it. App asked me to book engineer but they can't come until Mon. I understand the wait of course & normally I don't mind waiting, however, I have care link due to being disabled & living alone in a mobile service dodgy spot. I need care link & of course, landline is now through router...

Re: Wifi not working in LN1

Daniel0210 — Thu, 09 May 2024 15:04:24 GMT

@Onewayoflife

Monday is likely to bethe earliest availability of an Openreach engineer in your area.

For future reference it could be beneficial being registered with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/