topic Re: New customer broadband shield not working in Broadband

New customer broadband shield not working

stubbi — Wed, 08 May 2024 14:01:05 GMT

Hello. New to Sky & full fibre activated yesterday 🥳 but broadband shield not working. Set to suitable for teens and always active, but adult sites are loading when testing! 🤨 is it a matter of time? Thank you.

Re: New customer broadband shield not working

Tom-W19 — Thu, 09 May 2024 09:24:21 GMT

Hi @stubbi

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New customer broadband shield not working

jamesn123 — Thu, 09 May 2024 09:58:11 GMT

@stubbi

Broadband Shield settings can take up to 48hrs to apply. Sometimes rebooting the hub helps

Re: New customer broadband shield not working

stubbi — Thu, 09 May 2024 13:56:33 GMT

@Tom-W19 @jamesn123 thanks will try later

Re: New customer broadband shield not working

stubbi — Thu, 09 May 2024 19:44:44 GMT

It just took a while, working fine now 24 hours after activation. Thanks all!