topic Re: No ONT box at new place in Broadband

No ONT box at new place

MLR1 — Wed, 08 May 2024 18:23:36 GMT

I'm moving to a new place and I've just upgraded my wifi I have a fiber cable running in to the home but there is no ONT box inside only a master socket will an engineer come and fit one on my activation date?

Re: No ONT box at new place

cookiemonsteruk — Wed, 08 May 2024 18:25:57 GMT

@MLR1

Enter your new full postal address in the link below and copy and paste the notes below the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: No ONT box at new place

MLR1 — Wed, 08 May 2024 19:11:49 GMT

@cookiemonsteruk

This is what it says :

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

ONT exists with no active service. A spare port is available. A new ONT may be ordered.

Re: No ONT box at new place

cookiemonsteruk — Wed, 08 May 2024 19:17:01 GMT

@MLR1

ONT exists with no active service

Are you the first person at the new address. If not the previous occupant may have taken it with them

Just to be sure below is the ont

When is your activation date and were you told it would be remotely activated ?

Re: No ONT box at new place

TimmyBGood — Wed, 08 May 2024 19:25:51 GMT

@MLR1 wrote:

ONT exists with no active service.

So Openreach has installed an ONT at some point. I'd suggest having a good look for this (not necessarily in the vicinity of the master socket) or evidence that it's been there: typically that would be a thin white flexible lead with an oblong green jack and a pair of screws low down on a wall near a power socket, plus possibly a circular white plastic cable entry cover.

Re: No ONT box at new place

MLR1 — Wed, 08 May 2024 19:23:01 GMT

on my email it says that my line will be activated without an engineer having visit.

Re: No ONT box at new place

cookiemonsteruk — Wed, 08 May 2024 19:25:46 GMT

@MLR1

As @TimmyBGood says have a good look around for the ont as shown in the photo in my previous post. However if the fibre cable just terminates then someone may have taken it

Re: No ONT box at new place

MLR1 — Wed, 08 May 2024 19:27:35 GMT

Okay ill have a good look but if someone has taken it what should i do then?

Re: No ONT box at new place

cookiemonsteruk — Wed, 08 May 2024 19:28:52 GMT

@MLR1

When are you due to be activated ?

Re: No ONT box at new place

MLR1 — Wed, 08 May 2024 19:29:38 GMT

Tuesday the 14th may

Re: No ONT box at new place

TimmyBGood — Wed, 08 May 2024 19:33:17 GMT

@MLR1 wrote:

on my email it says that my line will be activated without an engineer having visit.

Yes: that's because Openreach records show an ONT has been present: unfortunately these do sometimes get removed by previous occupants when they moved out.

It may be that Sky cannot book Openreach to replace the ONT until after the activation date.

Re: No ONT box at new place

cookiemonsteruk — Wed, 08 May 2024 19:32:30 GMT

@MLR1

Openreach will not install a new ont until activation day has been and gone.

Get back to us on activation day so that we can escalate this to sky

Re: No ONT box at new place

MLR1 — Wed, 08 May 2024 19:33:42 GMT

Okay ill update you. Thanks alot @cookiemonsteruk @TimmyBGood

Re: No ONT box at new place

MLR1 — Tue, 14 May 2024 07:08:10 GMT

Wifi has just been activated but didnt manage to find an ont box anywhere.

Re: No ONT box at new place

TimmyBGood — Tue, 14 May 2024 07:19:10 GMT

@MLR1 wrote:

Wifi has just been activated

Presumably that means you've received the Openreach text, which notifies they've built the external circuit. Without an ONT that's fairly meaningless, but at least you should now be able to book its replacement.