https://helpforum.sky.com/t5/Broadband/No-internet-day-4/m-p/4637850#M393602 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3699015">@D-2023</a>&nbsp;</P> <P>If Sky are aware of it they'll have passed it to Openreach to fix. Openreach aim to fix 85% of faults within 2&nbsp;<U>working</U>&nbsp;days.</P> <P><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank" rel="noopener">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when the fault is first reported to Sky, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).</P> Wed, 08 May 2024 17:10:13 GMT Daniel0210 2024-05-08T17:10:13Z https://helpforum.sky.com/t5/Broadband/No-internet-day-4/m-p/4637843#M393599 <P>There is a local outage in Orford, Suffolk since Sunday, meaning we've had no internet or tv since then. My husband and I both work from home, and are really struggling to get any information about how long it will last. When I phone sky it recognises my number and says they are aware of an issue and it's usually resolved in a couple of days. But it went down four days ago. I can't get to speak to anyone as it diverts me to a recorded message. How can I find out what is happening?</P> Wed, 08 May 2024 17:06:15 GMT https://helpforum.sky.com/t5/Broadband/No-internet-day-4/m-p/4637843#M393599 D-2023 2024-05-08T17:06:15Z https://helpforum.sky.com/t5/Broadband/No-internet-day-4/m-p/4637850#M393602 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3699015">@D-2023</a>&nbsp;</P> <P>If Sky are aware of it they'll have passed it to Openreach to fix. Openreach aim to fix 85% of faults within 2&nbsp;<U>working</U>&nbsp;days.</P> <P><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank" rel="noopener">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when the fault is first reported to Sky, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).</P> Wed, 08 May 2024 17:10:13 GMT https://helpforum.sky.com/t5/Broadband/No-internet-day-4/m-p/4637850#M393602 Daniel0210 2024-05-08T17:10:13Z