topic Re: PON light solid red on ONT in Broadband

PON light solid red on ONT

ChaseApollo — Wed, 08 May 2024 10:16:19 GMT

I have no connection at all, I have followed all of the instruction online/with the chat bot/with the stupid "ai" phone operator. I'm desperate to talk to a human at this point.

It sounds like I need an engineer to come and fix this problem however I'm not going to be home. Will I need someone to be in the house?

How do I get any engineer out?

Re: PON light solid red on ONT

Laing1 — Wed, 08 May 2024 16:27:20 GMT

@ChaseApollo wrote:

I have no connection at all, I have followed all of the instruction online/with the chat bot/with the stupid "ai" phone operator. I'm desperate to talk to a human at this point.

It sounds like I need an engineer to come and fix this problem however I'm not going to be home. Will I need someone to be in the house?

How do I get any engineer out?

@ChaseApollo I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: PON light solid red on ONT

Addie15 — Wed, 08 May 2024 16:28:32 GMT

Hi there! Thank you for escalating this. We have sent an invite to @ChaseApollo.

Re: PON light solid red on ONT

Lisa-P1987 — Fri, 10 May 2024 08:16:02 GMT

We are still looking to help you @ChaseApollo . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks