Internet keeps dropping

Nic76 — Tue, 07 May 2024 21:41:21 GMT

My internet keeps dropping. The lights are on on the hub and I have run a health check several times which says everything is fine.

Re: Internet keeps dropping

Chrisee — Wed, 08 May 2024 06:21:59 GMT

@Nic76 are you sure the internet led on the hub stays green when connectivity drops. Thecstats show the hub restarted just under 40 minutes before you took the stats but the WAN connection has only been up,for 20 minutes when that renewed the led should have started flahing indicating a reconnection.

Line instability on VDSL services is currently quite common issue due in the main to the wet weather and electrical storms. It is only considered to be a fault by Openreach if the automatic DLM sydtem cannot manage to stabilise the line by raising the noise margin on your stats tge margin is currently 4.1dB well within the normal range.and your speed is almost certainly well above the guaranteed speed for your line. The only time they otherwise will intervene if line drops are around 10mper 24 hour period.

If tge lights are really staying green then it is likely to be an issue with wifi with the limited time on the stats it is difficukt to know too much but almost all traffic was using the 5GHz band so if thst is subject to intermittent intterference that could look like a loss of connection.

Re: Internet keeps dropping

Nic76 — Wed, 08 May 2024 12:46:18 GMT

@Chrisee thanks for the reply. I had turned the hub off and back on again before the stats were taken. It dropped a couple times more and then 2/3 times this morning but been OK since

topic Re: Internet keeps dropping in Broadband

Internet keeps dropping

Re: Internet keeps dropping

Re: Internet keeps dropping