topic Re: Internet drop out in Broadband

Internet drop out

Badpyro — Sun, 05 May 2024 15:00:47 GMT

Keep getting red light on LOS yet Sky website says everything is fine. Also orange light on Voice.

Re: Internet drop out

Chrisee — Sun, 05 May 2024 17:53:10 GMT

@Badpyro by default the test shows the result of the last time the test ran which can be many hours before you need to click to run the test again.

If the ONT has a red LOS light it has stopped receiving a signal from the exchange so nedds to be reported to Sky. To make thst easy for you I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Internet drop out

Tom-W19 — Mon, 06 May 2024 08:08:11 GMT

Thanks for escalating. We've sent an invite to @Badpyro.

Re: Internet drop out

Smithalex — Mon, 06 May 2024 09:01:39 GMT

My sky keeps dropping WiFi everything is either red or orange or a mix of green orange and red ?

Re: Internet drop out

Tom-W19 — Wed, 08 May 2024 08:15:27 GMT

Hi @Badpyro

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.