https://helpforum.sky.com/t5/Broadband/Chewed-Wire/m-p/4635764#M393230 A dog I had staying with us has chewed the fibre optic cable that goes from the openreach box outside to our Sky Hub. How do I book an engineer to fix this? And does anyone know the normal ETA? Two teenagers and one 8 year old with Autism isn't the best with no internet <span class="lia-unicode-emoji" title=":crying_face:">😢</span> Sun, 05 May 2024 16:34:02 GMT Stacey132 2024-05-05T16:34:02Z https://helpforum.sky.com/t5/Broadband/Chewed-Wire/m-p/4635764#M393230 A dog I had staying with us has chewed the fibre optic cable that goes from the openreach box outside to our Sky Hub. How do I book an engineer to fix this? And does anyone know the normal ETA? Two teenagers and one 8 year old with Autism isn't the best with no internet <span class="lia-unicode-emoji" title=":crying_face:">😢</span> Sun, 05 May 2024 16:34:02 GMT https://helpforum.sky.com/t5/Broadband/Chewed-Wire/m-p/4635764#M393230 Stacey132 2024-05-05T16:34:02Z https://helpforum.sky.com/t5/Broadband/Chewed-Wire/m-p/4635770#M393231 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4043604">@Stacey132</a>&nbsp;You will have to call Sky to report the fault, Openreach who own and maintain the network have a target time of 2 working days(does not include bank holidays) however it can take longer if they are busy in your area.</P> Sun, 05 May 2024 16:49:18 GMT https://helpforum.sky.com/t5/Broadband/Chewed-Wire/m-p/4635770#M393231 daveNOS 2024-05-05T16:49:18Z https://helpforum.sky.com/t5/Broadband/Chewed-Wire/m-p/4635982#M393279 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4043604">@Stacey132</a>&nbsp;I reported a recent broadband fault through the My Sky App, and received an appointment for the following afternoon.&nbsp;</P> Mon, 06 May 2024 06:49:43 GMT https://helpforum.sky.com/t5/Broadband/Chewed-Wire/m-p/4635982#M393279 NickNewark 2024-05-06T06:49:43Z