topic mysky app in Broadband

mysky app

samin26 — Sat, 04 May 2024 23:09:53 GMT

MySky app and account now working. The app says I do not have any active Sky products and shows restricted access to all documents and bills etc.

I have the ultrafast broadband installed last week and am still experiencing issues. I do, however, received bills over email only.

Re: mysky app

mormegil — Sat, 04 May 2024 23:13:22 GMT

Do you get the same issue on sky.com?

did you get the new white max hub?

have you used the same email address for an earlier sky account?

Re: mysky app

Chrisee — Sun, 05 May 2024 07:22:02 GMT

@samin26 check you are logging in with the correct Sky id linked to the account. If you are certain you are give Sky a call as they need to sort whatever is wrong.

Re: mysky app

caesarome — Sun, 05 May 2024 08:44:42 GMT

@samin26

Have you linked your broadband account to your Sky ID as per this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services