https://helpforum.sky.com/t5/Broadband/Here-s-an-odd-one/m-p/4635364#M393145 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/9949">@white-cross</a>&nbsp; So the router did a full factory re-set on you and reverted back to out of the box state? That is something to keep an eye on if it does happen again and then suggest a faulty router.</P> Sat, 04 May 2024 18:42:47 GMT Highlinder 2024-05-04T18:42:47Z https://helpforum.sky.com/t5/Broadband/Here-s-an-odd-one/m-p/4635329#M393136 <P>Hi</P><P>&nbsp;</P><P>Had full fibre fitted on Thursday. No problems, seamless experience. Today I plugged in the phone, and once again, all good. Then suddenly internet went down, but all the tests said that all was fine</P><P>&nbsp;</P><P>Turns out that the system reverted to the original sky name and password. I changed them to something memorable ages ago. So when I put in the original stuff, all was well!</P><P>&nbsp;</P><P>Any idea how I can revert back?</P> Sat, 04 May 2024 17:57:48 GMT https://helpforum.sky.com/t5/Broadband/Here-s-an-odd-one/m-p/4635329#M393136 white-cross 2024-05-04T17:57:48Z https://helpforum.sky.com/t5/Broadband/Here-s-an-odd-one/m-p/4635364#M393145 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/9949">@white-cross</a>&nbsp; So the router did a full factory re-set on you and reverted back to out of the box state? That is something to keep an eye on if it does happen again and then suggest a faulty router.</P> Sat, 04 May 2024 18:42:47 GMT https://helpforum.sky.com/t5/Broadband/Here-s-an-odd-one/m-p/4635364#M393145 Highlinder 2024-05-04T18:42:47Z https://helpforum.sky.com/t5/Broadband/Here-s-an-odd-one/m-p/4635370#M393147 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;</P><P>&nbsp;</P><P>Understood, but is there something I can do about it?</P> Sat, 04 May 2024 18:49:04 GMT https://helpforum.sky.com/t5/Broadband/Here-s-an-odd-one/m-p/4635370#M393147 white-cross 2024-05-04T18:49:04Z https://helpforum.sky.com/t5/Broadband/Here-s-an-odd-one/m-p/4635378#M393149 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/9949">@white-cross</a>&nbsp; Not much that you can do about itif it keeps happening other than to get on to Sky and report it so they can send a replacement router.</P> Sat, 04 May 2024 19:03:03 GMT https://helpforum.sky.com/t5/Broadband/Here-s-an-odd-one/m-p/4635378#M393149 Highlinder 2024-05-04T19:03:03Z https://helpforum.sky.com/t5/Broadband/Here-s-an-odd-one/m-p/4635385#M393151 <P>Let's assume it's a one off. What can I do?</P> Sat, 04 May 2024 19:16:47 GMT https://helpforum.sky.com/t5/Broadband/Here-s-an-odd-one/m-p/4635385#M393151 white-cross 2024-05-04T19:16:47Z