topic Re: No internet but can connect to sky broadband router in Broadband

No internet but can connect to sky broadband router

Rchaggar — Fri, 03 May 2024 15:39:20 GMT

Hi there

i had sky broadband installed today

it was working fine then suddenly stopped

it's the sky broadband hub which has green lights for power internet and wifi - no light for voice. open reach ONT has all green lights.

any advise or next steps would be useful. Tried hard reset and secured all wires multiple times.

Greenfingers001 — Sat, 04 May 2024 08:56:19 GMT

Hi there @Rchaggar , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Rchaggar — Sat, 04 May 2024 11:40:59 GMT

Resolved it self