topic Re: Missing Openreach ONT power cable in Broadband

Missing Openreach ONT power cable

Leedslad123 — Fri, 03 May 2024 20:56:07 GMT

Just moved home and found that the power cable for the Openreach ONT has been taken by the previous occupier.

I'm being told that as I don't have an active broadband subscription (my home move won't be activated until the 10th) I have to wait until then before I can call back to get an engineer booked, meaning a further delay getting connected. Does anyone know what cable is needed if I purchase my own? Or can an engineer visit be booked while waiting for activation?

Re: Missing Openreach ONT power cable

TimmyBGood — Sat, 04 May 2024 07:08:04 GMT

@Leedslad123 wrote:

Does anyone know what cable is needed if I purchase my own?

Presumably you mean the mains transformer rather than just a cable: you'd need to identify which ONT model you have as a start.

Or can an engineer visit be booked while waiting for activation?

Sky probably doesn't have a mechanism for that.

Re: Missing Openreach ONT power cable

TimmyBGood — Sat, 04 May 2024 07:58:20 GMT

@Leedslad123

Openreach lists its ONT models here or you could post a picture.

Re: Missing Openreach ONT power cable

Youngbrid — Mon, 30 Jun 2025 18:07:51 GMT

I have the same problem with a missing openreach power cable. I have been trying to get through to support and keep getting thrown round in circles saying I needed to check my broadband connection by the assistant bots. Could someone please point me in the direction of someone who can help me order a new power cable? Or can someone at Sky raise this with Openreach for me?

Re: Missing Openreach ONT power cable

Chocochipxx — Wed, 23 Jul 2025 16:16:02 GMT

Hi I have the same problem now did you sort it out?

Re: Missing Openreach ONT power cable

JimM1 — Wed, 23 Jul 2025 17:17:37 GMT

@Chocochipxx On the day that the system is activated, call sky and report the PSU for the ONT is missing, they will arrange for OR to get it sorted for you! And see the link below!

Missing power cable for ONT modem | Sky Community

Re: Missing Openreach ONT power cable

Kenn86 — Fri, 03 Oct 2025 21:01:12 GMT

Am missing my power cable on openreach socket

Re: Missing Openreach ONT power cable

JimM1 — Fri, 03 Oct 2025 21:05:13 GMT

@Kenn86 Exact same for you see post 6!