topic Re: Wifi keep dropping out in Broadband

Wifi keep dropping out

Rina10 — Mon, 29 Apr 2024 08:25:11 GMT

We recently had an engineer out as our drop line needed replacing and for a couple of weeks the internet has been fine but for the last couple of days the wifi keeps dropping out and has done so this morning at least 3 times.

We have tried all the advice from the sky site and previous customer support representatives but we would like this to stop happening as we both work from home and this is affecting our work.

Please can someone advise what we can do to recify this as otherwise I will not have any other choice but to leave sky and try another provider.

Kind regards

Marina

Re: Wifi keep dropping out

Mr+Flibbles+86 — Tue, 30 Apr 2024 07:31:56 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi keep dropping out

Tom-W19 — Thu, 02 May 2024 09:03:23 GMT

Hi @Rina10

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.