topic Amber flashing internet light. Done all the advised steps and still no luck. Please help. in Broadband

Amber flashing internet light. Done all the advised steps and still no luck. Please help.

Kerry75 — Wed, 01 May 2024 20:36:03 GMT

Unlugged the router socket and when plugged back in we have no internet. We have followed all the steps but it hasnt helped. Can you book an engineer to come out please?

All the lights are green bar the voice light which is off and the internet light which is flashing amber.

Re: Amber flashing internet light. Done all the advised steps and still no luck. Please help.

Chrisee — Thu, 02 May 2024 06:26:32 GMT

@Kerry75 it is likely there is an issue with your line which needs reporting to Sky. Therefore I have escalated your post to I the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Amber flashing internet light. Done all the advised steps and still no luck. Please help.

Lisa-P1987 — Thu, 02 May 2024 07:25:45 GMT

Thanks for escalating this. We’ve sent @Kerry75 an invite to chat.

Re: Amber flashing internet light. Done all the advised steps and still no luck. Please help.

Greenfingers001 — Sat, 04 May 2024 09:45:01 GMT

We are still looking to help you @Kerry75 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks