topic I had an engineer out this morning but the internet is still intermittant in Broadband

New Wifi connection. It keeps dropping out

Mary91 — Mon, 22 Apr 2024 15:30:48 GMT

New connection keeps dropping out.
how do you actually speak to someone at Sky?
Sky was onpy activated this morning. It must be possible to speak to someone

Re: New Wifi connection. It keeps dropping out

Greenfingers001 — Tue, 23 Apr 2024 08:02:14 GMT

Hi there @Mary91 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New Wifi connection. It keeps dropping out

Lisa-P1987 — Thu, 25 Apr 2024 08:17:05 GMT

We are still looking to help you @Mary91 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: New Wifi connection. It keeps dropping out

Mary91 — Sun, 28 Apr 2024 06:16:54 GMT

Yes still need help

I had an engineer out this morning but the internet is still intermittant

Mary91 — Wed, 01 May 2024 15:14:57 GMT

I had an engineer come this morning to fix the internet but it is still intermittant

Re: I had an engineer out this morning but the internet is still intermittant

Daniel0210 — Wed, 01 May 2024 15:21:59 GMT

@Mary91 wrote:

I had an engineer come this morning to fix the internet but it is still intermittant

@Mary91

Sounds like you need to contact Sky again so they can raise another job to Openreach. How did you report it last time?