topic Cannot log into router in Broadband

Cannot log into router

AM2205 — Wed, 01 May 2024 12:57:05 GMT

Hi all,

I've followed similar threads to log into router settings, but suggestions don't work for me.

I just get an error message saying it times out if I just type 192.168.0.1, or a slightly different error message if I type https://192.168.0.1, saying it refused to connect.

Any suggestions?

Thanks,

Re: Cannot log into router

Highlinder — Wed, 01 May 2024 19:14:46 GMT

@AM2205 Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Cannot log into router

AM2205 — Wed, 01 May 2024 19:17:51 GMT

Hi Highlinder,

it's the sky broadband hub.

Thanks,

Re: Cannot log into router

jamesn123 — Thu, 02 May 2024 11:17:56 GMT

@AM2205

Are you using any sort of 3rd party router/extender?

Re: Cannot log into router

AM2205 — Thu, 02 May 2024 11:52:36 GMT

Nope, neither.

Re: Cannot log into router

AM2205 — Thu, 09 May 2024 09:01:53 GMT

Just bumping this thread as I've not found a fix.

Re: Cannot log into router

jamesn123 — Thu, 09 May 2024 09:11:53 GMT

@AM2205

If holding the reset button on the rear for 30 seconds doesn't solve it you may need a new router as it could have broken firmware on it.

Also try making sure all other devices are disconnected when you try accessing the admin page.

Re: Cannot log into router

AM2205 — Sat, 11 May 2024 16:39:22 GMT

Tried that but no luck.

Surely I don't need a new router, I only got this one in December when I joined Sky(?)

Re: Cannot log into router

jamesn123 — Tue, 14 May 2024 09:27:25 GMT

@AM2205

Faults can occur in hardware that is only a day old. It could be physical or firmware. Just because you've only had it 5 months doesnt mean its not faulty.

Re: Cannot log into router

GSte — Mon, 21 Apr 2025 14:00:25 GMT

Hi there,

Did you find any fix for this? I'm having the same problem with my newly installed router on day 1 of use...

Re: Cannot log into router

JimM1 — Mon, 21 Apr 2025 14:16:03 GMT

Edited because system does not allow block to be deleted, or http without automatically changing to https.

Re: Cannot log into router

Chrisee — Mon, 21 Apr 2025 14:08:33 GMT

@GSte first thing is only type 192.168.0.1 do not add https as the web interface dooes not support that secure standard and your browser or security software nay warn you the site is unsafe it isnt as it is an internal website only acessible from devices connected to the hub.

If you have the white hub dont bothercwith the web interface as the settings are in the My Sky app assuming Sky have added the hub before sending it to you.

Re: Cannot log into router

GSte — Mon, 21 Apr 2025 14:10:56 GMT

Many thanks Chrisee, that worked..... Though actually I'd just found that I could change the settings I wanted to by logging into the main Sky website!