topic Re: Signal ptoblem in Broadband

Signal ptoblem

Parisa — Wed, 01 May 2024 12:19:18 GMT

The lights are on green then one goes red losing signal been happening for 3 days and I'm not happy

Re: Signal ptoblem

Anonymous — Wed, 01 May 2024 12:30:21 GMT

@Parisa wrote:
The lights are on green then one goes red losing signal been happening for 3 days and I'm not happy

This is a customer forum, have you called Sky in the last 3 days to report it?

If you use the app or website you can force a check and if there is a problem it'll log it and perhaps set up an engineer visit to sort it.

Re: Signal ptoblem

Chrisee — Wed, 01 May 2024 12:50:03 GMT

@Parisa you can log into the My Sky app when the line is up and click to run the test - ignore the result of the last regular test - if it finds a fault it can book an engineer otherwise call Sky.