topic Re: Broadband dropping out in Broadband

Broadband dropping out

DawnieB1 — Tue, 30 Apr 2024 18:22:23 GMT

Hi,

My broadband has been dropping off for a few weeks now.
Whilst working from home my laptop becomes disconnected to the internet, our sky q and mini boxes have both disconnected, although I have managed to get the sky q back, but the mini box has lost its connectivity again.

Just really struggling with the broadband for nearly 2 months

Re: Broadband dropping out

Mr+Flibbles+86 — Wed, 01 May 2024 08:05:17 GMT

Hi there @DawnieB1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband dropping out

Tom-W19 — Fri, 03 May 2024 08:10:20 GMT

Hi @DawnieB1

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.