topic Re: Unstable internet on Zoom call in Broadband

Unstable internet on Zoom call

Chitty — Fri, 26 Apr 2024 14:49:44 GMT

Just over the last week or so, I have been getting problems with the screen freezing when on a zoom call, I use zoom quite a lot and have never had this before, it seems that the other callers can hear me but for a few seconds they all freeze, I am getting an on screen message saying internet unstable or no connection. I have tried disconnecting my router and re powering up but this has not fixed the problem. I do work with lots of tabs open, could this be the problem. Please find stats below.

Tyhank you for looking at this.

Router Statistics

System Up Time: 27:10:46

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 6036146 10735193 0 10520 9249 27:08:54 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 3499864 1127300 0 389174 19085 27:09:02 WLAN (5 GHz) Up 21186683 6955663 0 0 35686 27:09:01

Broadband Link Downstream Upstream Connection Speed 79900 kbps 20000 kbps

Re: Unstable internet on Zoom call

jamesn123 — Tue, 30 Apr 2024 11:30:46 GMT

@Chitty

Your stats don't suggest an issue although I notice you only use WiFi, not ethernet.

Have you tried the WiFi troubleshooting steps here;

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Unstable internet on Zoom call

Chitty — Tue, 30 Apr 2024 12:04:52 GMT

Thank you @jamesn123 for checking that, it looks like I may need a wifi extender. I live in a very old cottage with thick stone walls. My SkyQ and mini box are both working fine but my computer is on the other side of the cottage. I will look at an ethernet cable but this may prove to be difficult given the thicness of walls etc! I think the easiest solution may be an extender from Sky but not sure how to do this, I will go on my Sky account to find out. Thank you for your help.

Re: Unstable internet on Zoom call

jamesn123 — Tue, 30 Apr 2024 12:07:18 GMT

@Chitty

Your solution may be powerline if direct ethernet is difficult. Powerline uses your existing electrical wiring to carry the data from two plug points.

Re: Unstable internet on Zoom call

Chitty — Tue, 30 Apr 2024 12:09:30 GMT

Thank you @jamesn123 I will look in to that.