https://helpforum.sky.com/t5/Broadband/Problem-getting-fibre-into-my-house/m-p/4632012#M392377 <P>An Outreach Engineer came to check our house for installation of a fibre cable today. He was given the wrong set-up information and told us he couldn't run the cable to our house because of that. He asked us to call Sky (don't know what number to call) to tell them that he has been given the incorrect CBT number and the incorrect NAD Key. We are scheduled to have a Sky Engineer come to our house on Friday 10 May to install the fibre equipment but the Engineer won't be able to do that if the fibre cable is not taken to our house first. How and who at Sky should I contact to get this resolved? The Outreach Engineer has given me details of the correct CBT number and NAD Key so that I can pass that information on to Sky before he can come back out and run the cable from the junction box into our house.</P><P>Thanks!</P> Tue, 30 Apr 2024 10:19:41 GMT W-Murray 2024-04-30T10:19:41Z https://helpforum.sky.com/t5/Broadband/Problem-getting-fibre-into-my-house/m-p/4632012#M392377 <P>An Outreach Engineer came to check our house for installation of a fibre cable today. He was given the wrong set-up information and told us he couldn't run the cable to our house because of that. He asked us to call Sky (don't know what number to call) to tell them that he has been given the incorrect CBT number and the incorrect NAD Key. We are scheduled to have a Sky Engineer come to our house on Friday 10 May to install the fibre equipment but the Engineer won't be able to do that if the fibre cable is not taken to our house first. How and who at Sky should I contact to get this resolved? The Outreach Engineer has given me details of the correct CBT number and NAD Key so that I can pass that information on to Sky before he can come back out and run the cable from the junction box into our house.</P><P>Thanks!</P> Tue, 30 Apr 2024 10:19:41 GMT https://helpforum.sky.com/t5/Broadband/Problem-getting-fibre-into-my-house/m-p/4632012#M392377 W-Murray 2024-04-30T10:19:41Z https://helpforum.sky.com/t5/Broadband/Problem-getting-fibre-into-my-house/m-p/4632152#M392423 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4040071">@W-Murray</a>&nbsp;</P> <P>You would be best calling Sky in this instance. Its the 03 number at the bottom of <A href="https://sky.com/help" target="_blank">https://sky.com/help</A>&nbsp;under the 'Need more help?' banner</P> Tue, 30 Apr 2024 12:19:10 GMT https://helpforum.sky.com/t5/Broadband/Problem-getting-fibre-into-my-house/m-p/4632152#M392423 jamesn123 2024-04-30T12:19:10Z